I partner with companies that put people and memorable experiences at the heart of what they do. From boutique hotels to event agencies, to five-star resorts to fine dining restaurants, residential construction, mortgages (and more!), I work with businesses that understand the power of being customer-centric and building lasting loyalty. So, if your company values creating authentic connections, standing out through thoughtful customer experiences, and elevating every interaction—then we’re the perfect match!
What Kind of Clients Do You Work With?
I don’t believe in one-size-fits-all solutions. I take the time to dive deep into your brand, get to know your customers, and uncover opportunities that others might miss. My approach is rooted in experience, with a focus on creating meaningful moments that resonate long after checkout. There’s no fluff—just thoughtful, strategies designed to make your company the one customers can’t wait to return to.
What Makes You Different?
- Project-Based Work: A 50% deposit is required to secure your booking, with the remaining balance due upon completion of the project.
- Retainer Clients: For ongoing strategic or social support, billing is quarterly in advance, ensuring consistency and priority access to services.
- Additional Expenses: Any travel and accommodation costs for in-person consultations or workshops will be billed separately, providing full transparency.
What is Your Pricing Structure?
Collaboration is at the heart of my approach. I work closely with you and your team, ensuring we are aligned at every stage. While I handle the heavy lifting—audits, strategies, content development—your insights and vision guide the process, making sure the outcome truly reflects your brand and resonates with your customers. First I immerse myself in your brand, listening and learning so I understand your specific goals and pain points. Then, I create bespoke strategies designed to enhance your customer journey, always working alongside you to ensure that what's created is aligned with your vision and goals.
How Involved Will I Need to Be in the Process?
The timeline depends on the scope of work, but you’ll typically start noticing a shift within a few months. Whether it’s improved customer feedback, stronger customer retention, or an increase in bookings, I focus on delivering tangible outcomes. I work closely with you to set realistic timelines and regularly check in to ensure everything is on track. And because I don’t believe in a "one-size-fits-all" approach, each plan is created around your company’s unique goals.