My mission (should you choose to accept it): is to expose the enemy (lacklustre experiences) by gathering intel on every touchpoint, identifying vulnerabilities in your customer satisfaction, and crafting a strategic roadmap where repeat purchases become standard protocol. Ready to crack the code on how to truly win over your customers?
It’s funny how despite the fact I’d been writing stories on napkins since the age of seven, I never saw a career in storytelling coming. Instead, it was a love of adventure and courage that developed while living in Bangkok for a year, that cultivated my foray into evaluating and documenting experiences.