My mission (should you choose to accept it) is to prevent that from happening. Working at the intersection of marketing, experience and strategy, I infiltrate hospitality brands' guest experience, identifying gaps and optimising customer journeys to create experiences that keep customers coming back for more.
Growing up, I was always fascinated by the thrill and excitement of adventure and the stories that came with it. Whether it was watching Lara Croft discover ancient artefacts, James Bond uncovering secrets or searching for hidden treasures in my own backyard. I've never been one to shy away from exploring something new...